Store Policies

UK Shipping

 

For customers in the UK orders are shipped on their order value & weight,  we use a variety of couriers based on location and physical order size however we tend to use Evri Or Royal Mail economy tracked (3-5 Working Days) for orders upto £25 is £4, £25.01+ is £6.50 and all orders over £55 is FREE.

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Some items which are too large to be sent using these services may be sent by courier at our discretion which will not change the cost of shipping. We also reserve the right to use the most appropriate shipping method applicable for the items being ordered. This can include adding 'signed for' services to packages where we require delivery confirmation, or using a different service from those stated above. Any changes made will be for the sole purpose of ensuring the most speedy and safe delivery of your goods, any extra costs involved in such changes will be met by us. In any case where this occurs we will keep any orders updated during this process.

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We currently only offer Economy Shipping (Tracked) - usually takes 3-5 working days after the date of dispatch. This is an estimated delivery window and can take longer sometimes, for example, if your parcel is too big to fit through a letterbox. This can lead to a missed delivery. Couriers do not always leave a calling card but we do provide all orders with Tracking Information however your order may be at the sorting office. If your parcel is more than 3 days late, we would recommend checking with neighbours and the local sorting office before contacting us, also COVID-19 related issues can delay deliveries.​

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Should we use other couriers, delivery speeds will still fall in with the above stated speeds, any concerns or questions regarding your delivery please drop us an email via the 'Contact Us' page. Orders are usually dispatched within 3 working days of being received pending stock levels and courier speeds.

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We do not dispatch products during bank holidays such as New Years Eve/Day, Easter Sunday, Christmas Eve, Christmas Day and Boxing Day. So if you select ether of our shipping methods during bank holiday periods please take this into consideration when placing your order as your order delivery speed can be delayed due to this.

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Rest Of World Shipping

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We ship all over the world, as such different costs and speeds will be reflected in your cart when ordering from us overseas! Shipping prices start from the below based on your ordering location.

North America - From £40**

Australia - From £35**

Ireland & France, Spain, Germany & Holland - From £15.50**

Other Locations, Please contact us and we can see what options are available via the Contact Us page

All Overseas order can take up to 21 Working days to arrive, however we will contact us within 72 hours of you order being processed more updates on your shipping.

All prices are based of weight, import taxes and tracked services. For more information, please contact us prior to purchase to ensure we can ship to your location.

** Prices are estimates based off previous orders shipped to these locations, contact us for more information.

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Returns

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If your item has arrived damaged or in poor condition please take images of the damage and send these to our email address which can be found on the home page, ​If you have received a faulty or damaged item you must inform us within 7 days of receiving the order, so we can deal with your issue fast and hassle free. Anything past this time frame will be dealt with within the manufacturer policy. However we will always try and resolve all issues quickly and will always try to make it at no cost to you and make it as stress free as possible.

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If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to 7 days from the date you receive it!

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We offer a 12 month warranty on our products although some manufacturers have extended warranties. Please check with the manufacturer of the item for this information.

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Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.

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An orders returned due to incomplete address. It is the customers' responsibility to provide a complete address, in the event that the goods are posted, but cannot be delivered due to an error on the customers part. We reserve the right to charge additional postage to resend the items once they are returned by the carrier. The customer may of course choose to treat the order as an unwanted item and return it under the return's policy.

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Any other general issues and enquires please contact us via the Contact Us page.

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This policy does not affect your statutory rights.

 

Terms, Conditions & Privacy Policy
 

This website is owned and operated by Heavy Horse Enthusiast Limited and known as hence forth as HHE. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. Accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
 

Warranties & responsibility for services and products
 

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.
 

Ownership of intellectual property, copyrights and logos
 

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of HHE or their respective owners. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
 

Right to suspend or cancel user accounts/purchases
 

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Not withstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment
 

Indemnification
 

You agree to indemnify and hold HHE,  harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
 

Limitation of liability
 

To the maximum extent permitted by applicable law, in no event shall HHE, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, HHE, assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
 

Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
 

Promotional emails and content
 

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. Service emails, We work within our own customer database system to ensure you receive an optimum service. We may send you electronic communications asking you to feedback on our service, the quality of the products you have purchased and keep you up to date with the progress of your order. Should you forget or abandon your shopping cart, we may send you an emailed summary to enable you to checkout faster via email.

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What is the GDPR?

 

The General Data Protection Regulation (GDPR), which came into force on May 25th, 2018, aims to protect the fundamental right to privacy and the protection of personal data of European Union (EU) citizens. 

This regulation affects any entity (including websites) that processes EU citizens' personal data. Whether or not you or your business is located in the EU, if you have EU site visitors, or if your marketing campaigns target EU citizens, this affects you. 

 

This privacy policy outlines how HHE uses and protects any information that you give when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/07/2020.

 

What We Collect
 

We may collect the following information:

  • name

  • contact information including email address

  • demographic information such as postcode and other delivery related information

  • other information relevant to customer surveys and/or offers

  • order history details

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What We Do With The Information We Gather
 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers, services updates or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

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Security
 

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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How We Use Cookies
 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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Controlling Your Personal Information
 

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us via the contact us page. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. If so please email us via the contact us page If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.​​

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Happy Shopping!